Privacy and Policy
Once the Goods are handed over to our shipping partner, Our responsibility ceases for any kind of transit damage, Delay or any Kind of fine or penalty imposed by any Govt. official.
Shipping of the goods will be processed only once the Advance or the full payment is credited and reflected in our account.
Once the Good is shipped Docket number for the same will be generated within 48-72 working hrs.
We accept all major credit cards*, debit cards*, NEFT, RTGS Etc…
ADVENTURE ROCKS PRODUCT RETURN POLICY
NOTE: The complaint should be raised against damaged product within 24 hrs after the product received.
In general, an item may be eligible for return within the applicable return window if it fulfills one or more of the following conditions
If the product Was delivered in a physically damaged condition
we will exchange the damaged part with no extra added cost.
Is different from what was ordered
Note: We will accept the return only if it is initiated within 24 hrs of the product received.
WHEN PRODUCT CAN BE RETURNED
Product Mismatch from the ordered size
THE RETURN PROCESS –
Repack the product in original packing.
Write a request letter with Reason for return
Send the parcel + Request letter + Invoice to copy it thru any courier with door delivery Back to
D-273, 4th FLOOR,
NAWADA HOUSING COMPLEX,
NEAR DWARKA MOR METRO STATION,
Email Id: email@example.com
Mobile No.: +91-8802009900.
REFUND PROCESS –
Defected goods should be returned within max 15 days in unused condition. Once we receive the goods in our warehouse we will check the product within 24-48 hours for its condition and process the refund within 7 days from the day we receive the goods back.
REFUND AMOUNT –
We will deduct 5% operational charge + To and fro shipping charge + or any other charge which was paid for the same shipment if incurred by Adventure Rocks from the original amount paid by buyer.